Refund policy
RETURN & EXCHANGE POLICY
We want you to be confident in your REPCO USA purchase. If something isn't right, we're here to help.
30-DAY RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a full refund, your item must be in the same condition in which you received it — unused, unworn, undamaged, and in its original packaging. Used or worn products may be returned subject to the restocking fee described below. You will also need your receipt or other proof of purchase.
To request a return, contact us at Support@repcousa.com.
Returns must be approved before being shipped back to us. Items returned without first requesting and receiving return authorization may not be accepted.
Approved returns should be sent according to the return instructions provided by our support team.
USED OR WORN PRODUCTS — 25% RESTOCKING FEE
We understand that sometimes you need to try a hood before you know it's right. If your product has been used or worn, you may still request a return within 30 days of receiving your order, subject to a 25% restocking fee.
The restocking fee is deducted from your refund, which means we are able to refund 75% of the purchase price you paid for the product. For example, on a $200 hood, the refund would be $150.
The restocking fee covers the cost of inspecting, cleaning, and reconditioning a product that can no longer be sold as new.
Used products must be returned complete, with all original parts and accessories, and free of damage beyond normal use. Products that are damaged, modified, or missing parts may not be eligible for a refund.
The restocking fee does not apply to products that arrive damaged, defective, or different from what you ordered. Personalized, engraved, or custom products remain final sale.
MADE-TO-ORDER PRODUCTS
Many REPCO USA products are made to order. This means production may begin specifically for your order after your purchase is placed.
ORDER CHANGES & CANCELLATIONS
Customers may request a cancellation or change to their order, including changes to colors or product variations, within 12 hours of placing the order, provided production has not already begun.
Because production may begin shortly after an order is received, changes and cancellations cannot be guaranteed once production has started.
The order-change grace period therefore ends when production begins or 12 hours after the order is placed, whichever occurs first.
Once production has begun, the order can no longer be canceled or modified.
This includes changes to colors, finishes, product variations, quantities, or other selections made when the order was placed.
EXCHANGES
If you receive your product and would prefer a different eligible color or variation, you may request an exchange within 14 days of confirmed delivery.
To qualify for an exchange, the product must be unused, unworn, undamaged, and returned in its original condition and packaging.
For exchanges based on customer preference, including choosing a different color or product variation, the customer is responsible for return shipping costs.
Replacement products are subject to availability and, for made-to-order products, applicable production times.
Please contact Support@repcousa.com before returning an item for an exchange. Items returned without prior authorization may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order when it arrives.
If your product arrives damaged or defective, or you receive an item different from what you ordered, contact us as soon as possible at Support@repcousa.com so we can evaluate the issue and make it right.
We may request photographs or other reasonable documentation to verify the issue.
If we determine that the product was damaged, defective, or incorrectly fulfilled due to an error on our part, we will arrange an appropriate replacement, exchange, or other resolution at no additional shipping cost to you.
EXCEPTIONS & NON-RETURNABLE ITEMS
Certain products are not eligible for return, including products that have been personalized, engraved, modified, or otherwise individually customized specifically for the customer.
Personalized or individually customized products are considered final sale unless they arrive damaged, defective, or were incorrectly produced.
We also cannot accept returns on gift cards or items specifically marked as final sale.
Please contact Support@repcousa.com if you have questions about whether a particular product is eligible for return.
RETURN SHIPPING
Return shipping instructions will be provided after your return request has been approved.
For returns or exchanges resulting from customer preference, the customer may be responsible for return shipping costs.
If the return or exchange is the result of a damaged, defective, or incorrectly fulfilled product, REPCO USA will cover the applicable return shipping costs.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days, less the 25% restocking fee where it applies. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at Support@repcousa.com.
CONTACT US
For questions regarding returns, exchanges, damaged products, or order changes, contact:
Email: Support@repcousa.com
Phone: +1 (713) 931-8959