Shipping policy

Processing: All orders processed within 1–3 business days. You get a confirmation email at checkout and a second one with tracking when it ships.

Domestic Shipping: Ships to all 50 states, territories, and APO/FPO/DPO addresses. Standard shipping is 5–7 business days, expedited is 2–3, and overnight is 1 business day. Rates are calculated at checkout (fill in your free shipping threshold).

International: U.S. only for now. International customers can email you to work something out case by case.

Tracking: Tracking number sent via email once shipped. If no tracking within 5 business days, check spam and then contact support.

Carriers: USPS, UPS, and FedEx. The carrier is chosen based on package size, weight, and destination.

P.O. Boxes & Military: Shipped via USPS. No expedited or overnight options for these addresses.

Wrong Address: Customer's responsibility. If a package comes back due to a bad address, the customer pays for reshipping. Contact support ASAP if you catch a mistake — no guarantees once it's in fulfillment.

Damaged: Photo the damage within 48 hours, email support with order number and photos. REPCO files a carrier claim and replaces or refunds.

Lost: If tracking shows no movement for 7+ days, REPCO investigates. If confirmed lost, reship or full refund — customer's choice.

Stolen (marked delivered): Not REPCO's responsibility after carrier confirms delivery. Customer should contact carrier first, then REPCO on a case-by-case basis.

Modifications & Cancellations: Can change or cancel within 24 hours if not yet in fulfillment. Once packed or shipped, no changes are allowed—use the return policy instead. Custom-built hood orders in production cannot be cancelled.

Contact: support@repcousa.com, Monday–Friday 9AM–5PM CST, 1 business day response time.